(DOWNLOAD) "Serviceology for Services" by Takeshi Takenaka, Spring Han & Chieko Minami # Book PDF Kindle ePub Free

eBook details

Title: Serviceology for Services
Author : Takeshi Takenaka, Spring Han & Chieko Minami
Release Date : January 19, 2020
Genre: Computers,Books,Computers & Internet,Software,Professional & Technical,Engineering,Business & Personal Finance,Management & Leadership,
Pages : * pages
Size : 36723 KB

Description

This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.