(DOWNLOAD) "Serviceology for Services" by Takeshi Takenaka, Spring Han & Chieko Minami # Book PDF Kindle ePub Free
eBook details
- Title: Serviceology for Services
- Author : Takeshi Takenaka, Spring Han & Chieko Minami
- Release Date : January 19, 2020
- Genre: Computers,Books,Computers & Internet,Software,Professional & Technical,Engineering,Business & Personal Finance,Management & Leadership,
- Pages : * pages
- Size : 36723 KB
Description
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
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